<< Click to Display Table of Contents >> Navigation:  Installation and Setup > License Activation

•The License Menu is located on the right side of the top bar

•Licenses can be activated and de-activated online or offline from within VERTEX, as well as managed online in the user account settings.

•Read the topic License Editions for information on the different types of VERTEX licenses

License Menu

The LICENSE status is indicated by a color code:

•a valid activated license is underlined green

•if no license is activated and VERTEX is in Trial Mode, it is underlined red

 

The LICENSE menu contains different options to manage your license, depending on

•internet access or offline options

•a System (PC) License or a Smart Dongle License

 

 

Online Account

•licenses can be purchased by contacting sales.vertex@rossvideo.com

•manage licenses from your online user account at www.ioversal.com

•once logged in, go to My Account by clicking on your user name

•go to Licenses to manage your VERTEX licenses

 

User Time License

In case you need to rent out your Vertex product, this feature enables you to edit additional user names, limit outputs and set a time range as needed.

 

 

 

1.Always de-activate the license before changing these settings

2.Limit Outputs: 0 by default - if you want to ensure your customer not using more outputs as agreed upon, set it to a desired value in order to limit your rental system.

3.Set an Additional Username and Password different from your own to share with your customer

4.Enable User Time License and set a date and time range

5.Label the license for better orientation in your license list

6.Click Save to store your settings and proceed with activation

Caution! Always de-activate the license before changing these settings!
Editing License Details on an active license may cause a failed recognition during activation/ de-activation process resulting in locking yourself out.
If this is the case, your only options are performing an Emergency License Reset or contacting vertex.support@rossvideo.com.
 

System (PC) License

License Activation/Update/ De-Activation

Requirements:
1        a user account on www.ioversal.com
2.        a valid VERTEX license with status "released" (that was bought with/transferred to this account and that is not activated on another system/dongle)
 for license update: see below
3.        internet access

Activation

1.Start VERTEX

2.Go to LICENSE menu

3.Select System (PC) License > License Activation

4.Enter your user account credentials and your password.
Enter a License Key to activate a specific license.
If no License Key is entered, the license manager will automatically pick up one of the free licenses from your user account

5.A status message will report on the outcome of your activation.

6.Within a few seconds the red underline of your license status will change to green if your activation was successful.

Internet-Connection and License
Once a license is successfully activated you are free to use VERTEX without going online. An activated license will allow future software updates until its expiry date is reached (see LICENSE Menu > License Info) .
Any VERTEX versions released after your license's expiry date will set your license status back to trial version (red underline). However, older versions released before the license expiry date will continue to work perpetually.

Deactivation

1.Go to LICENSE Menu > System (PC) License > License De-Activation

2.Enter your user account credentials and confirm

3.A status message will confirm the success of your de-activation process.

4.The VERTEX License Status changes to red

5.Your License in your online license management at www.ioversal.com is in status released again

Update

License Renewal and Update
Renew the update plan of your perpetual license. This is required for VERTEX version updates released after the update expiry date of your license. For license renewal, please contact sales.vertex@rossvideo.com.

 

1.Go to your user account online and find the license locked to the VERTEX System in need of an update. Make sure your license renewal has been processed successfully.

2.In VERTEX, go to LICENSE Menu > License Update

3.When prompted, enter your user  user account credentials and confirm

4.A status message will show you whether the update was successful or not.

5.Check your License Info to see the updated expiry date.

 

License Info

•Opens a Window containing details on the VERTEX License in use.

 

Offline Activation

Requirements:
1        user account on www.ioversal.com
2.        a valid VERTEX license (that was bought with/transferred to this account and that is not activated on another system/dongle)
3.        a USB Stick, SD Card or external harddrive
4.        a second computer with internet access

 

1.Start VERTEX

2.Go to LICENSE Menu > System (PC) License

3.select Export License Activation File

4.Enter your credentials to be stored in the activation file and confirm.

5.Save the activation file on a portable drive

6.Go to a PC with internet access and sign into your user account on www.ioversal.com

7.Go to "My Licenses", select "License details"

8.Select Activate License/Dongle

9.Upload the activation file

10.Download the "Receipt" Activation File and store it to your portable drive

11.Connect the drive back to your VERTEX system and select "Import License Activation File" from the License menu

12.Choose the "receipt" activation file from step 10

13.Your license will be successfully activated. Within a few seconds the license status will change from red to green .

 

Offline Deactivation

Requirements:
1        user account on www.ioversal.com
2.        A VERTEX system with an active license assigned to your user account
3.        a USB Stick, SD Card or external harddrive
4.        a second computer with internet access

 

1.Start VERTEX

2.Open License Menu

3.Select System (PC) License

4.Select Export License De-Activation File

 

5.Enter your credentials

6.Save the deactivation file on a portable drive

7.Go to a PC with internet access and sign in with your user account on www.ioversal.com

8.Go to "My Licenses", select "License details"

9.Click "Deactivate License/Dongle"

10. A file upload dialog opens

11.Select the deactivation file and upload it

 

12.Your license is successfully deactivated

 

De-Activation when uninstalling VERTEX
If you attempt to uninstall VERTEX with the Installer.exe, it will ask you whether it should remove your license from the system or leave it for a different VERTEX installation. If you say "Yes, remove license", you will be asked to save a deactivation file.
Complete the deactivation process with the file created from step 7. to 12.

Reset License to Trial

•This option enables you to reset the current or all VERTEX versions on your PC back to trial mode.

•Make sure to deactivate your license beforehand, so it is released and can be used by another system.

Reset License to Trial - Licenses will not be deactivated
Please consider that all license data will be deleted. Without a valid deactivation beforehand, the license will be still locked to your hardware ID and can neither be activated/ deactivated on your current system, nor on any other system. If accidentally done, contact VERTEX support or perform an Emergency License Reset

Smart Dongle License

 

Dongle Activation/Update/ Deactivation

 

Requirements:
1.        a user account on www.ioversal.com
2.        a valid VERTEX license with status "released" (that was bought with/transferred to this account and that is not activated on another system/dongle)
3.        internet access
4.        an unassigned VERTEX Smart Dongle that holds no license.

 

USB 3-Hubs and Dongles
Try to avoid to plug in Dongles into an USB 3.0 Hub. Some hubs might have down compatibility problems with USB 2 and 1 drivers. Result can be that the dongle is frequently check out and in again for a short time frame. You can avoid this risk by using the USB 3.0 or  USB 2.0 ports on your System to plug the dongle in.

Activation

1.Connect an unassigned VERTEX Smart Dongle to a USB port on your PC

2.Start VERTEX

3.Go to LICENSE menu

4.Select Smart Dongle License > Dongle Activation

5.Enter your user account credentials and your password.
Enter a License Key to activate a specific license.
If no License Key is entered, the license manager will automatically pick up one of the free licenses from your user account

6.A status message will report on the outcome of your activation.

7.Within a few seconds the red underline of your license status will change to green if your activation was successful.

 

Internet-Connection and License
Once a license is successfully activated you are free to use VERTEX without going online. An activated license will allow future software updates until its expiry date is reached (see LICENSE Menu > License Info) .
Any VERTEX versions released after your license's expiry date will set your license status back to trial version (red underline). However, older versions released before the license expiry date will continue to work perpetually.
Use your activated Smart Dongle to license VERTEX systems on the fly independent from a hardware ID.

Deactivation

1.Select Dongle De-Activation

2.Enter your credentials and confirm

3.A status message will show you whether the de-activation was successful or not.

4.The VERTEX License Status changes to red

5.In your online license management at www.ioversal.com , the license status will change to "released".

Update

License Renewal and Update
Renew the update plan of your perpetual license. This is required for VERTEX version updates released after the update expiry date of your license. For license renewal, please contact sales.vertex@rossvideo.com.

 

1.Go to your user account online and find the license locked to the VERTEX Smart Dongle you want to update. Make sure your license renewal has been processed successfully.

2.In VERTEX, go to LICENSE Menu > Smart Dongle License > Dongle Update

3.When prompted, enter your user name and your password, confirm

4.A status message will show you whether the update was successful or not.

5.Check your Dongle Info to see the updated expiry date.

 

Dongle Info

•Opens a Window containing all information stored on your connected Smart Dongle

 

Dongle Offline Activation

Requirements:
1        user account on www.ioversal.com
2.        a valid VERTEX license (that was bought with/transferred to this account and that is not activated on another system/dongle)
3.        a USB Stick, SD Card or external harddrive
4.        a second computer with internet access
5.        an unassigned VERTEX Smart Dongle that holds no license.

 

1.Start VERTEX

2.Open License Menu

3.Select Smart Dongle License

4.select Export Dongle Activation File

5.Enter your credentials to be stored in the activation file and confirm.

6.Save the activation file to a portable drive

7.Go to a PC with internet access and sign into your user account on www.ioversal.com

 

8.Select Activate License/Dongle

9.Upload the activation file

10.Download the "Receipt" Activation File and store it to your portable drive

11.Connect the drive back to your VERTEX system and select "Import Dongle Activation File" from the License menu

12.Choose the "receipt" activation file from step 10

13.Your license will be successfully activated. Within a few seconds the license status will change from red to green.

14.Verify the successful activation by going to Dongle Info

Offline Deactivation

Requirements:
1        user account on www.ioversal.com
2.        A VERTEX system with a Smart Dongle, actively licensed to your user account
3.        a USB Stick, SD Card or external harddrive
4.        a second computer with internet access

 

1.Start VERTEX

2.Open License Menu

3.Select Smart Dongle License

4.Select Export Dongle De-Activation File

5.Enter your credentials

6.Save the deactivation file on a portable drive

7.Go to a PC with internet access and sign in with your user account on www.ioversal.com

8.Go to "My Licenses", select "License details"

9.Click to "Deactivate License/Dongle"

10. A file upload dialog opens

11. Select the deactivation file and upload it

 

12. Your license is successfully deactivated

 

Emergency License Reset

•The Emergency License Reset should help you when your hardware was changed without a license logout before, your hardware was stolen or even if something went absolutely wrong during your license activation

•You can trigger an Emergency License Reset at your www.ioversal.com online Account ( My Licenses -> Details)

For every of your licenses you can trigger an Emergency License Reset maximum 3 times.
If you have reached this limit for somehow, please contact the support team.
With every Emergency License Reset the recent hardware and/or dongle ID that was connected with this license will be blocked and blacklisted. You are able to activate this license again on another System.

Steps

•Go to www.ioversal.com

•Log In with your account

•Go to "My Licenses"

•select the affected License there and click on "Details"

•If this licenses is activated you will find there the Emergency License Reset Button

•Check the details and confirm